Privacy Policy

Parallel.Coach is operated by PARALLEL DEVELOPMENT LTD.

• Company Name: PARALLEL DEVELOPMENT LTD
• Company Number: 17310661
• Company Type: Private Limited Company
• Incorporation Date: 30 June 2026
• Registered Office Address: Suite A, 82 James Carter Road, Mildenhall, United Kingdom, IP28 7DE

If you have any questions about this policy or how we handle your data, please contact us at:

• Email: [Company Email]
• Data Protection Point of Contact: [Company Email]

We intend to register with the Information Commissioner's Office (ICO) in the United Kingdom.

We collect and process the following categories of personal data:

Account Information: Name, email address, profile photo, and timezone.

Coaching Data: Coaching session records, notes created by your coach, action items

and habits, goals and metrics, survey responses, and chat messages exchanged with your coach.

Usage Data: Login timestamps, session attendance, feature usage patterns, and

communication preferences.

Technical Data: IP address, browser type and version, device information, and cookies

(see our Cookie Policy for details).

We do not collect any special category data (health, biometric, political, religious,

We process your personal data under the following lawful bases:

• Consent: You give explicit consent when you accept this Privacy Policy during

onboarding. You may withdraw consent at any time by managing your preferences in

• Contractual Necessity: Processing is necessary for the performance of the coaching

service contract between you and your coach, facilitated through our Platform.

• Legitimate Interest: We process certain technical and usage data to improve our

service, ensure security, and prevent fraud. We balance these interests against your

• Legal Obligation: We may process data where required by applicable law or

regulatory obligation.

We use your personal data for the following purposes:

1. Service Delivery: To provide and maintain the coaching portal, facilitate

communication between you and your coach, schedule sessions, and deliver coaching

1. Communication: To send service-related emails (session reminders, action alerts,

invitation emails) and, with your consent, marketing or product update emails.

1. Platform Improvement: To analyse usage patterns, fix bugs, and improve the

user experience.

1. Security & Compliance: To protect the Platform against unauthorised access,

maintain data integrity, and comply with legal obligations.

Your data is accessible on a strict need-to-know basis:

• You: You have full access to your own profile and coaching data via your dashboard.
• Your Coach: Your coach has access to the data they need to provide coaching

services, including notes, metrics, action items, session history, and chat messages.

• Platform Administrators: Limited to superadmin roles for technical support and

compliance purposes, subject to strict confidentiality obligations.

We do not sell your personal data to third parties. We do not share your data

We retain your personal data only as long as necessary for the purposes described in

• Active Accounts: Data is retained while your account is active and your coaching

relationship is ongoing.

• Inactive Accounts: If your account is inactive for 24 months, we may flag it for

review and reach out before taking any action.

• Deleted Accounts: Upon account deletion, your data is removed within 30 days,

subject to any legal retention obligations.

• Backups: Encrypted backups are retained for up to 30 days in accordance with our

disaster recovery policy.

Note that coaching notes and session records may be retained by your coach in

Under UK GDPR and EU GDPR, you have the following rights regarding your personal data:

• Right of Access (Article 15): You can request a copy of all personal data we hold

about you. Use the "Export My Data" feature in Settings.

• Right to Rectification (Article 16): You can update your profile information at

any time via Settings.

• Right to Erasure (Article 17): You can request deletion of your account and

associated data via Settings. We will process this within 30 days.

• Right to Restrict Processing (Article 18): You can request that we limit how we

use your data while a complaint is being resolved.

• Right to Data Portability (Article 20): You can export your data in a

machine-readable format via Settings.

• Right to Object (Article 21): You can object to processing based on legitimate

interest, including direct marketing.

To exercise any of these rights, use the features in your Settings or contact us at

We use the following third-party service providers who process your data on our behalf.

Where data is transferred outside the UK/EEA, we ensure appropriate safeguards are in

We implement robust security measures to protect your data:

• Encryption at Rest: All sensitive coaching data (notes, actions, metrics, survey

responses, chat messages) is encrypted using pgsodium (libsodium AEAD) with

• Encryption in Transit: All data transmitted between your browser and our servers

is encrypted using TLS 1.3.

• Access Controls: Row-Level Security (RLS) ensures users can only access their own

data. Coaches can only access data of their direct clients.

• Authentication: Secure password policies, magic link authentication, and session

management.

• Audit Logging: Key operations are logged for security monitoring.

We use only strictly necessary cookies required for the Platform to function.

We do not use tracking cookies, analytics cookies, or advertising cookies. If we

You can control cookies through your browser settings. However, disabling essential

If you believe we have not handled your data in accordance with data protection law,

UK Residents: Information Commissioner's Office (ICO)

Website: https://ico.org.uk

EU Residents: Your local Data Protection Authority (DPA)

A list of EU DPAs is available at: https://edpb.europa.eu/about-edpb/about-edpb/members_en

We encourage you to contact us first at [Company Email] so we can resolve any

We may update this Privacy Policy from time to time. If we make material changes, we

The current version of this policy is v1.0, last updated 15th June 2026.